Responsible Gaming — Know Your Limits, Enjoy the Game

1. Age Restriction and Verification

The minimum legal age to use the 977det platform is 18 years old. This rule is absolute and applies to all players in Bangladesh regardless of the game type, whether casino, slots, or cricket betting. 977det strictly prohibits access by anyone under the age of 18.

During registration, all new players must provide accurate date-of-birth information. Before a withdrawal can be processed, 977det's KYC (Know Your Customer) verification team reviews identity documents — including the National Identity Card (NID) — to confirm the player is aged 18 or above. Any account where the verified age falls below 18 will be suspended immediately, and any balance will be returned to the payment source from which it originated.

We also encourage parents and guardians to use device-level parental controls to restrict access to online gambling platforms. Free tools such as browser-based parental filters can be configured to block gambling websites across shared devices in the home.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in oneself. 977det encourages all players to regularly reflect on their gambling habits. The following are recognised warning signs that gambling may be becoming harmful:

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take a break from gambling immediately and contact our support team or one of the external helplines listed in Section 7 of this page. There is no shame in asking for help — problem gambling is a recognised condition and support is available.

3. Responsible Gaming Tools

977det provides a dedicated suite of responsible gaming tools accessible from within every registered player account. These tools are free, immediate, and designed to give you meaningful control over your gambling activity. To access them, log into your 977det account and navigate to the Responsible Gaming section within your account settings.

All responsible gaming tool changes are logged with a timestamp and are not reversible within the protection period — this is intentional. Cooling-off periods exist to ensure that decisions made in the heat of a gambling session cannot be immediately undone.

4. Self-Exclusion Programme

Self-exclusion is the most comprehensive protective measure available on 977det. It is designed for players who believe their gambling has become a serious problem and who want to remove access to the platform entirely for an extended period.

Self-exclusion is available for the following fixed periods: 6 months, 12 months, 2 years, 5 years, or Permanent. Once a self-exclusion is activated, the following happens immediately:

• Your 977det account is suspended and you cannot log in for the chosen period
• All pending promotional offers and bonuses linked to your account are cancelled
• Any remaining account balance will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days
• You will be removed from all marketing communications for the duration of the exclusion
• The exclusion cannot be reversed or shortened — any request to lift a self-exclusion before the period expires will be declined

To activate self-exclusion, follow these steps:

• 1
  Log into your 977det account Navigate to Account Settings and select the Responsible Gaming tab from the left-hand menu.
• 2
  Select Self-Exclusion Choose your preferred exclusion period from the dropdown options: 6 months, 12 months, 2 years, 5 years, or Permanent.
• 3
  Confirm your decision You will be asked to re-enter your account password and tick a confirmation checkbox to acknowledge that the action is irreversible for the chosen period.
• 4
  Receive confirmation A confirmation notification will be sent to your registered phone number and email address. Your account will be suspended within 24 hours of the confirmed request.
• 5
  Contact support if needed If you are unable to access your account to complete self-exclusion, contact our support team directly via live chat or at [email protected] — we will process the exclusion on your behalf without delay.

5. Deposit and Spending Limits

Setting a deposit limit is one of the most practical steps you can take to manage your gambling responsibly. 977det allows you to configure limits at three time horizons — daily, weekly, and monthly — and you can set limits across all payment methods simultaneously or per-method (bKash, Nagad, Rocket, Upay).

In addition to deposit limits, 977det also offers loss limits — a cap on the maximum net amount you can lose over a defined period — and wager limits — a ceiling on the total stake value you can place per session or per day. Together, these tools give you precise financial control over your gambling activity.

All limit settings are displayed clearly within your account dashboard. You can review your current limits and your remaining allowance at any time before making a deposit or placing a bet.

6. Time-Out and Cool-Off Features

Sometimes a short break is all you need. 977det's time-out feature lets you temporarily suspend your account without committing to a full self-exclusion. This is ideal if you are feeling emotionally charged after a losing session, if you have been playing for a very long time, or if you simply want a planned rest from gambling.

Time-out periods available on 977det are: 24 hours, 48 hours, 7 days, and 30 days. During a time-out:

• Your account is locked and you cannot log in from any device
• All pending bets placed before the time-out are settled normally and credited to your account
• Deposits are blocked for the full duration of the time-out period
• The time-out cannot be cancelled or shortened once activated
• You will still receive account security emails (e.g., security alerts) but all promotional communications are paused

To activate a time-out, visit the Responsible Gaming section of your account settings and select your preferred duration. The suspension takes effect within minutes of confirmation. After the time-out period ends, your account is automatically restored and you may log in again — no further action is required from you.

977det also offers optional session time limits, where you pre-set the maximum number of minutes per gambling session. When the limit is reached, you are automatically logged out and shown a summary of your session activity before the platform becomes accessible again.

7. Getting Help and Support

977det is committed to ensuring that no player feels alone when dealing with gambling-related problems. Our trained customer support team is available around the clock and is equipped to assist players who are concerned about their gambling habits. If you want to speak to a welfare advisor at 977det, contact us at any time via:

• Live Chat: Available 24/7 within your 977det account — click the chat icon in the bottom corner of any page
• Email: [email protected] — we aim to respond to welfare-related queries within 2 hours

When contacting support about responsible gaming, please use the keyword "Player Welfare" in your opening message so that our system automatically routes you to a trained welfare advisor rather than a general support agent.

We also encourage players to share concerns about another person's gambling with our support team. If you believe a family member or someone you know may be struggling with problem gambling on our platform, contact us confidentially and we will take appropriate steps within the bounds of our privacy obligations.

8. Protecting Minors

977det takes its responsibility to prevent underage gambling extremely seriously. In addition to our mandatory KYC age verification process, we recommend the following steps for parents and guardians who share devices or internet connections with children:

• Use parental control software on shared computers, tablets, and smartphones to block access to gambling websites
• Never share your 977det account credentials with anyone — including family members or friends
• Log out of your 977det account after every session on a shared device
• Keep payment cards and mobile wallet credentials (bKash PIN, Nagad PIN) private and inaccessible to minors
• Talk openly with young people about the risks of gambling and the importance of waiting until they are adults before engaging with gambling platforms

If 977det has reason to believe that a minor has accessed a player account — whether through an age-verification discrepancy, a complaint, or our own monitoring — the account will be suspended immediately pending a full investigation. Any deposits made by a minor will be returned to the source payment method and no winnings will be paid out.

977det will never knowingly accept a registration from a person under the age of 18 and will never target marketing communications at individuals who may be under the legal gambling age. All promotional material produced by 977det is clearly marked with the 18+ restriction.