Privacy Policy — Your Data, Handled with Care

1. Information We Collect

977det collects personal information from you in a number of ways, depending on how you interact with our platform. The categories of personal data we collect are set out below.

Information You Provide Directly

When you register an account with 977det, make a deposit, request a withdrawal, contact our support team, or participate in a promotion, you may provide us with the following types of personal data:

• Identity data: Full name, date of birth, gender, and national identification number (NID) or passport number as required during KYC verification
• Contact data: Mobile phone number, email address, and residential address in Bangladesh
• Financial data: Mobile wallet identifiers for bKash, Nagad, Rocket, or Upay; bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank where applicable; and records of all deposits and withdrawals processed through your 977det account
• Account credentials: Your chosen username and a hashed representation of your password (we never store passwords in plain text)
• Communications data: The content of messages you send to our support team via live chat, email, or any other contact channel
• Verification documents: Copies of identity documents and selfie photographs submitted during KYC verification or account security checks

Information Collected Automatically

When you access and use the 977det platform, certain data is collected automatically by our systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting
• Usage data: Pages visited, games played, wagers placed, session duration, click-stream data, and referral source
• Transaction data: A complete record of all deposits, withdrawals, bets, wins, losses, and bonus activities associated with your account
• Cookie and tracking data: Data collected via cookies and similar tracking technologies as described in Section 4 of this policy

Information from Third Parties

In limited circumstances, 977det may receive information about you from third-party sources, including payment processors confirming transaction status, fraud prevention and identity verification service providers, and game studio providers reporting in-game activity data linked to your account session.

2. How We Use Your Information

977det uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises our primary data-use purposes and the corresponding legal basis for each.

977det will never use your personal data to make fully automated decisions that produce legal or similarly significant effects without a human review stage. Where automated tools are used — for example, to flag unusual betting patterns or potential fraud — a qualified member of our compliance team will review the outcome before any action is taken against your account.

3. Data Sharing and Disclosure

977det does not sell your personal data. We share personal information only in the circumstances described below, and always subject to appropriate contractual safeguards.

Service Providers and Data Processors

We engage carefully selected third-party service providers to assist in delivering the 977det platform. These providers process personal data strictly on our instructions and are prohibited from using your data for their own purposes. Categories of service providers we work with include:

• Payment processing partners (including the operators of bKash, Nagad, Rocket, and Upay integrations) — for the sole purpose of executing and confirming financial transactions
• Identity and KYC verification technology providers — to assist with document validation and age verification
• Cloud infrastructure and hosting providers — to securely store platform data
• Customer support software providers — to enable our live chat and ticketing systems
• Analytics and platform-performance monitoring tools — to help us understand how the platform is used and where improvements can be made
• Fraud detection and anti-money laundering (AML) screening providers — to protect the integrity of our platform and comply with legal requirements

Legal and Regulatory Disclosure

977det may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are under a legal obligation to do so. Such disclosures will be limited strictly to what is required by the applicable legal demand. Where legally permissible, we will notify you of such a disclosure request.

Business Transfers

In the event that 977det or a substantial part of its assets is acquired by, merged with, or transferred to another entity, personal data held by 977det may be transferred to the successor organisation as part of that transaction. You will be notified of any such change and your rights under this Privacy Policy will be preserved.

4. Cookies and Tracking Technologies

977det uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and where you have consented, to personalise the content and promotions you see. The following categories of cookies are used on the 977det platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as session management, login authentication, and security checks. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting or last-viewed game category — to provide a more personalised experience on return visits.
• Analytics cookies: These cookies help us understand how players interact with the 977det platform by collecting aggregated, anonymised data about page visits, session duration, and navigation paths. We use this data solely to improve the platform experience.
• Marketing and retargeting cookies: With your consent, these cookies allow us to deliver relevant promotional content to you. You may withdraw consent for marketing cookies at any time without affecting your ability to use the platform.

Most web browsers allow you to manage cookie settings through the browser's preferences or settings menu. Please note that disabling strictly necessary cookies will impact your ability to use certain features of the 977det platform. For detailed guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser developer.

5. Data Security and Retention

Security Measures

977det takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. Our security practices include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive stored data, including financial records and identity documents
• Role-based access controls limiting employee access to personal data strictly to those who need it to perform their job functions
• Regular security audits and penetration testing of our platform infrastructure
• Two-factor authentication available for all player accounts
• Automated monitoring systems that detect and alert on suspicious access attempts in real time

While 977det maintains robust security practices, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach that poses a risk to your rights or freedoms, 977det will notify affected players as promptly as practicable and take all reasonable steps to mitigate the impact.

Data Retention

977det retains personal data only for as long as it is necessary to fulfil the purposes described in this policy or as required by applicable legal and regulatory obligations. As a general guide:

• Account and transaction data is retained for a minimum of five (5) years after account closure to meet AML and financial record-keeping obligations.
• KYC and identity verification documents are retained for five (5) years following account closure or the date of the last transaction, whichever is later.
• Support communications are retained for two (2) years from the date of last contact.
• Marketing preference records are retained until you withdraw consent or for three (3) years from the date of last engagement, whichever is earlier.
• Anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.

Once the applicable retention period has expired, personal data is securely deleted or irreversibly anonymised.

6. Your Rights and Choices

As a player on the 977det platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via the 24/7 live chat function or by emailing [email protected] (plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data 977det holds about you, together with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain certain data as described in Section 5 above.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including profiling, where your particular circumstances justify an objection.

Please note that certain rights may be limited where 977det has a compelling legitimate interest or legal obligation to continue processing your data. We will always explain clearly in our response if this applies to your request.

7. Third-Party Services and Links

The 977det platform integrates with third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver casino games and live dealer experiences. When you play games provided by these studios, certain session data (such as game outcomes, bet amounts, and RTP logs) is transmitted to and processed by the relevant game provider. Each game studio operates under its own privacy and data processing terms, which are separate from this Privacy Policy.

977det also integrates with mobile wallet payment providers including bKash, Nagad, Rocket, and Upay for the processing of deposits and withdrawals. When you initiate a financial transaction, relevant payment data is shared with the applicable provider solely for the purpose of executing that transaction. These providers have their own privacy policies governing how they handle payment data.

977det is not responsible for the privacy practices of any third-party service providers or game studios. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

8. Updates to This Privacy Policy

977det reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, technological developments, or applicable legal requirements. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where the changes are significant, notify registered players via their registered email address or via an in-platform notification on their next login.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 977det protects your personal information. Your continued use of the 977det platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints about how 977det handles your personal data, please contact our dedicated privacy support team. Contact: [email protected] (plain text — not a clickable link). We take all privacy enquiries seriously and will respond within a reasonable timeframe.